Marina Care
This is not only for the actual visit to be located correctly. The fact that visits can be done elsewhere, not the client's house, actually affects the correctness of the payroll report in what refers mileage. Common case is that we have clients admitted to hospital, so the visit happens in the hospital room, not the house. This obviously produces the wrong mileage report when the location used is the one by default. We even have several clients admitted at the same time, then we get a huge mileage report from the system when in fact transition from one visit to the next consist in the carer walking from one room to another in the same hospital! All this needs corrected by hand, which is highly time consuming in terms of administration
Rocio Solis
Marina Care: Hi guys, if you want we can add the additional address internally so if you know that some service users are admitted to the hospital and carers have to visit them there you can change the location of the visit for the one in the hospital. Drop us a message in Support and we can help with that.
Marina Care
Rocio Solis That is fine, but our problem is not the location of the visit informed to the carer, which we have solved internally. The problem is the mileage payroll report. If the additional address is the one that is going to be used to calculate mileage to specific visits, that would be great and would solve all our problems. If the report is still going to come out calculating distances to/from the client's home, there is no point for us doing this. How would we report additional addresses anyway? Would you give us an email address for this maybe?
Rocio Solis
Marina Care: The mileage report will use whichever address is set in the visit location selected. If you need to add this additional address of the hospital or any other additional address please send us a message in the chat including:
Name of the address
Address
Marina Care
Rocio Solis Thank you so much
Rocio Solis
Merged in a post:
Add custom locations for visits for clients not at home.
A
Ardent Care
Often we might meet a client at an appointment, relatives house or community centre but it is difficult to communicate this effectively to staff. It would be very helpful if we could add additional custom addresses so staff can be assigned to start there.
Rocio Solis
Hi!! We have a similar request but in the mean time we can add alternative addresses in the system. Please contact Support with the alternative addresses you want to add, and a name for the address, e.g: John Murphy- sister's house
Rocio Solis
Merged in a post:
Show Alternative visit addresses in reports
Marjaana Jokinen
A FI customer requested visit alternative locations enabled for remote visits ("etäkäynti" from their office).
We can add the address to the system of course but in case they'd need reports on those alternative addresses, those cannot be done automatically.
The Visit List report only includes the client's default address from their profile and ignores the visit's actual address.
Remote visits by phone or video connection are slowly becoming more common in FI.
Rocio Solis
Merged in a post:
Ability to add 'meet up' locations on visit
A
Ardent Care
At times, staff have to meet clients at appts or different locations to their homes. It would be useful if we could add a custom location to individual visits where this is needed when scheduling, instead of just adding to visit notes.
Antero Salonen
open
Antero Salonen
needs more details
Antero Salonen
Where would these be visible? And how would these addresses be utilised?