Hide carer's full names on Family Portal
Alicja from Newlands Care Angus
We got a lot of complaints from carers that clients manage to find them on social media because their surnames are shown in the diary. Also, some of our Service Users tend to cancel visits, because they see that f.e. someone new is scheduled for them. Few other situations could be considered racism, so it is important for us to take action as soon as possible.
It would be best to show initials or only the first name.
Thank you
Rocio Solis
Hi Alicja from Newlands Care Angus thanks for your request. This could be a bit complex since service users may have the right to know the full name of the person that is taking care of them. But we will consider your feedback for future improvements of the Family Portal.
Alicja from Newlands Care Angus
Rocio Solis We have no problem to share it, if situation demands it. Before switching to Nursebuddy we used to work with initials. Their names can be found on the ID badge that they carry on the uniforms. It is important for us to make sure our carers are safe as well. :)